In this last podcast, author Jim Cavanagh discusses the remaining details that require consideration before completing your VoIP or IPT implementation. This podcast is offered in conjunction with the eBook entitled The Definitive Guide to Successful Deployment of VoIP and IP Telephony, which is offered via Realtime Nexus at http://nexus.realtimepublishers.com/DGSDVIP.htm.

This podcast takes a look at how Business Service Management (BSM), a powerful new way of thinking about monitoring data, can improve your uptime, enhance troubleshooting, and improve total quality of the Business Services you provide to your customer. This podcast is offered in conjunction with the eBook entitled The Definitive Guide to Business Service Management, which is offered via Realtime Nexus at http://nexus.realtimepublishers.com/DGBSM.htm.

Once the VoIP implementation stage is over, it is important to know how to keep the project running. In this podcast, Jim Cavanagh discusses what you need to know to keep operations running smoothly. This podcast is offered in conjunction with the eBook entitled The Definitive Guide to Successful Deployment of VoIP and IP Telephony, which is offered via Realtime Nexus at http://nexus.realtimepublishers.com/DGSDVIP.htm.

In this podcast, author Jim Cavanagh discusses the process of reviewing the performance of your IPT system, and setting new standards and benchmarks. A distinction is made between operations, the objective of which is to keep things as they are, and optimization, the objective of which is to modify the telephony solution in a manner so as to improve its operational characteristics. The objective of this podcast is to help the listener create a never ending loop of improvement that will provide exponential benefit to the IPT system. This podcast is offered in conjunction with the eBook entitled The Definitive Guide to Successful Deployment of VoIP and IP Telephony, which is offered via Realtime Nexus at http://nexus.realtimepublishers.com/DGSDVIP.htm.

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